Vivid Experience Website and Lead Form Privacy Policy

Corporate gifting and business enquiries

Effective date: 18 September 2026

Last updated: 18 September 2026

Vivid Experience (“Vivid Experience,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, contact us, request a quotation, submit a form, interact with our advertisements, or use our services.

This Policy applies to information collected through:

• Our website: https://www.vividexperience.net/
• Meta lead advertisements and Instant Forms on Facebook and Instagram
• Email, telephone, WhatsApp, and social-media messages
• Quotations, proposals meetings, contracts, and project communications
• Other channels through which you communicate with Vivid Experience

1. Who We Are

Vivid Experience is a corporate gifting, brand-experience, events, activation, and production agency operating in Egypt.

For the purposes of applicable data-protection law, the entity responsible for your personal data is:

Legal entity or registered business name: Vivid Experience for Advertising

Business address: Unit B8, Building 3, 6th Floor Makram Ebeid Street Nasr City, Cairo, Egypt

Privacy email: Info@vividexperience.net

Telephone:+201006642404

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Your name, work email address, telephone number, and company name
• Your job title, department, or business role
• Information submitted through a website form or Meta Instant Form
• Project requirements, including giveaway type, required quantity, estimated budget, preferred delivery date, and customization requirements
• Messages, enquiries, feedback, and records of our communications with you
• Quotation, proposal, order, invoice, payment, and delivery information
• Technical information such as IP address, browser type, device information, pages visited, and approximate location, where collected through cookies or similar technologies
• Advertising and campaign interaction data, such as the advertisement or form through which you contacted us

Please do not submit sensitive personal data through our forms unless we specifically request it and it is necessary for a legitimate purpose.

3. How We Collect Personal Data

We may collect personal data:

• Directly from you when you complete a form, request a quotation, call us, email us, message us, or enter into a business relationship with us
• Through Meta lead advertisements and Instant Forms on Facebook or Instagram
• Automatically through website cookies, pixels, analytics tools, and similar technologies, where enabled
• From your employer, colleague, authorized representative, or publicly available business source when relevant to a legitimate business enquiry
• From service providers that support our advertising, customer relationship management, website, communications, or project operations

4. How We Use Personal Data

We may use personal data to:

• Respond to enquiries and contact you about your request
• Understand your corporate-gifting, event, activation, or production requirements
• Prepare quotations, proposals, concepts, timelines, and project recommendations
• Manage orders, projects, customization, production, delivery, invoicing, and customer support
• Follow up on a quotation or business enquiry
• Maintain records of clients, prospects, suppliers, and business contacts
• Send marketing communications about Vivid Experience’s services where you have consented or where otherwise permitted by applicable law
• Measure and improve our advertising, website, forms, services, and customer experience
• Prevent fraud, misuse, security incidents, and unlawful activity
• Comply with legal, regulatory, accounting, and contractual obligations
• Establish, exercise, or defend legal claims

We will not use personal data for a purpose that is materially different from the purpose for which it was collected unless permitted by law or we provide appropriate notice.

5. Legal Bases for Processing

Where required by applicable law, we process personal data on one or more of the following bases:

• Your consent
• Taking steps at your request before entering into a contract
• Performing a contract with you or the organization you represent
• Complying with a legal or regulatory obligation
• Pursuing our legitimate business interests, provided those interests do not override your rights and freedoms

You may withdraw consent at any time by contacting us. Withdrawal will not affect processing that took place lawfully before withdrawal.

6. Meta Lead Advertisements and Instant Forms

When you submit information through a Vivid Experience lead advertisement or Instant Form on Facebook or Instagram, Meta provides the information you submitted to Vivid Experience. We use it to respond to your enquiry, qualify your request, prepare a quotation or proposal, and follow up about the services you requested.

Meta may separately collect and process information under its own privacy policy and terms. Vivid Experience does not control Meta’s independent processing activities. After Vivid Experience receives your submitted lead information, we handle it in accordance with this Privacy Policy.

Submitting a lead form does not require you to purchase any service. You may ask us to stop contacting you at any time.

7. Marketing Communications

Where permitted, we may contact you by email, telephone, WhatsApp, or social media regarding services relevant to your enquiry or business relationship.

You can opt out of marketing communications at any time by:

• Using any unsubscribe option provided
• Replying with “unsubscribe” or asking us to stop
• Contacting us at Info@vividexperience.net

We may still send non-marketing communications that are necessary to answer an active request, perform a contract, manage a project, or comply with legal obligations.

8. How We Share Personal Data

We may share personal data only when reasonably necessary with:

• Authorized Vivid Experience employees, contractors, and project team members
• Website hosting, cloud-storage, email, CRM, analytics, advertising, communication, and IT service providers
• Suppliers, manufacturers, couriers, and production partners where necessary to fulfil a project
• Accountants, auditors, legal advisers, insurers, and other professional advisers
• Government authorities, regulators, courts, or law-enforcement bodies where required by law
• A buyer, investor, or successor in connection with a genuine business reorganization, merger, sale, or transfer, subject to appropriate confidentiality protections

Service providers are expected to use personal data only for authorized purposes and to protect it appropriately. Vivid Experience does not sell personal data for monetary consideration.

9. International Data Transfers

Some platforms and service providers we use, including Meta and cloud or analytics providers, may process or store information outside Egypt. Where personal data is transferred internationally, we take reasonable steps to use appropriate contractual, organizational, and legal safeguards and to comply with applicable data-transfer requirements.

10. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy.

• Lead and enquiry information may generally be retained for up to 24 months after the last meaningful interaction, unless you ask us to delete it earlier or a longer period is reasonably required.
• Client, transaction, contract, invoice, and project records may be kept for the duration of the business relationship and afterward for the period required by applicable legal, accounting, tax, or dispute-resolution obligations.
• Marketing contact information may be retained until you opt out, withdraw consent, or the information is no longer useful or accurate.

When information is no longer required, we will delete, anonymize, or securely dispose of it, subject to lawful retention requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, restricted permissions, secure systems, staff confidentiality obligations, and appropriate service-provider controls.

No internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending confidential or sensitive information through unsecured channels.

12. Your Rights

Subject to applicable law and any lawful exceptions, you may have the right to:

• Know whether we process your personal data and obtain information about that processing
• Request access to your personal data
• Request correction or completion of inaccurate or incomplete data
• Request deletion of personal data
• Withdraw consent where processing is based on consent
• Object to or request restriction of certain processing
• Opt out of direct marketing
• Request a copy or transfer of your data where applicable
• Submit a complaint to the competent data-protection authority

To exercise a right, contact Info@vividexperience.net. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

13. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, measure advertising, and improve our services.

Where required, we will request consent before placing non-essential cookies. You may also control cookies through your browser settings. Disabling some cookies may affect website functionality.

If Vivid Experience uses the Meta Pixel, Google Analytics, or another advertising or analytics technology, information collected by those providers may also be governed by their own privacy policies.

14. Children’s Privacy

Vivid Experience’s services are intended for businesses and adult business contacts. We do not knowingly collect personal data from children under 18 through lead forms or business enquiries. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

15. Third-Party Websites and Platforms

Our website or advertisements may link to third-party websites or platforms. Their privacy practices are governed by their own policies. Vivid Experience is not responsible for the privacy practices of third parties that we do not control.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data practices, technology, or legal obligations. The revised version will be posted on this page with an updated “Last updated” date. Material changes may be communicated through additional appropriate notices.

17. Contact Us

For privacy questions, requests, or complaints, contact:

Vivid Experience for Advertising

Email: Info@vividexperience.net

Telephone: 201006642404

Address: Unit B8, Building 3, 6th Floor Makram Ebeid Street Nasr City, Cairo, Egypt

Short Notice for Meta Lead Forms

Use this text inside the Meta Instant Form in addition to linking to the full Privacy Policy:

By submitting this form, you agree that Vivid Experience may use the information you provide to contact you about your corporate-gifting or project enquiry, prepare a quotation or proposal, and follow up through telephone, email, WhatsApp, or social media. Your information will be handled in accordance with Vivid Experience’s Privacy Policy. You may ask us to stop contacting you or request deletion of your information at any time.